Application Support & Managed Maintenance Providing digital peace of mind.

Launching a website or application is just the starting line. The real work is keeping it alive. At LockData, we provide the proactive engineering support that prevents downtime, blocks security threats, and ensures your digital ecosystem runs as fast in Year 5 as it did on Day 1. We don’t just fix bugs; we prevent them.

25 +

Years in the Tech Space.

1000 +

Delivered Projects.

93 %

Client Retention

Developing & Connecting
software solutions that drive innovation.

Some of our Great
Clients and Partners:

Proactive vs. Reactive.
Don't wait for the crash.

Most agencies disappear after launch. We stick around. We believe that Maintenance is cheaper than Repair. By monitoring your logs, updating your libraries, and patching your servers before an issue occurs, we save you the panic of a 3 AM outage.

  • Uptime Monitoring: We know if your site goes down before you do.

  • Security Patching: We apply critical updates to WordPress, Drupal, and server OSs immediately.

  • Performance Tuning: We constantly tweak database queries and caching to keep load times low.

Support Capabilities
From simple updates to complex API monitoring.

  1. Managed Hosting & Infrastructure

We don’t just resell WPEngine. We architect secure, high-performance cloud environments on AWS or Azure tailored to your application’s needs.

  • Includes: Daily Backups, SSL Management, Auto-Scaling Configuration.

  1. CMS & Application Maintenance

Software rots if left alone. We handle the routine updates that keep your platform secure and compatible with modern browsers.

  • Platforms: WordPress Drupal Umbraco Shopify Magento

  • Tasks: Plugin updates, Core version upgrades, PHP version migration.

  1. API & Integration Monitoring

For our clients in Ticketing and Enterprise, broken APIs mean lost revenue. We set up automated “heartbeat” monitors for your critical integrations (e.g., Salesforce syncs, Payment Gateways). If an API fails, our engineers are alerted instantly.
  1. Retainer & On-Demand Development

Need a new landing page? A quick text change? Or a new feature build? Our Support Retainers give you a dedicated block of hours every month to use however you see fit—no contracts, no new SOWs, just rapid execution.

Security First.
We guard the gate.

In an era of ransomware and data breaches, security is non-negotiable.

  • WAF (Web Application Firewall): Blocking malicious traffic and botnets.

  • Malware Scanning: Daily scans of your codebase to detect injections.

  • Disaster Recovery: If the worst happens, we have a “1-Click Restore” protocol to get you back online from a clean backup in minutes.

How Support Works
No black holes. Just transparency.

1. Email Us:

Email us and we'll begin exploring the issue.

2. Triage:
We'll review the issue with a Senior Developer to assess severity.
3. Resolution:

We fix the issue in a staging environment first, then push to production.

4. Reporting:

You receive a detailed monthly report showing exactly what we updated, what we fixed, and how your site performed (Uptime & Speed metrics).

5. Ongoing Maintenance & Optimization

During the support phase we will monitor and maintain the solution ensuring all things are running smoothly, optimized and performing perfectly.

Case Studies

Frequently Asked Questions

  • What is your typical response time? For critical “Site Down” emergencies, we respond within 1 hour. For standard requests, we typically resolve issues within 24 business hours.

  • Do you support websites you didn’t build? Yes. This is very common. We perform a Code Audit first to understand the state of the existing site, then we can onboard it into our support ecosystem.

  • What if I need help after hours? We can offer 24/7/365 Emergency Support packages for enterprise clients who cannot afford downtime outside of business hours (e.g., during a ticket on-sale).

  • Does “Support” include building new features? Yes! If you have a Retainer, you can use your hours for anything—bug fixes, new pages, design tweaks, or strategy calls.

Have a question?

Fill out your information below and we’ll schedule some time to connect.

“Working with LockData has been a fantastic experience. They took the time to understand our business model and brought our ideas to life with a sleek, intuitive group sales and ticketing app. Brian, Patrick, and the team have been supportive every step of the way, delivering exactly what we were looking for.

We continue to work with LockData to update and improve the group sales app and would not hesitate to work with them again on another project of this magnitude. We highly recommend LockData for anyone seeking reliable, top-tier web development services!” 

STEVE LATTANZI
Director of Systems and Administration